xc77's Privacy Policy

1. What Information We Collect

xc77 may collect two types of information from its members:

1.1 Information You Provide Directly

When you register on our platform, log in, or use our services, you may provide the following information yourself:

• Full name and date of birth (for age verification).
• Mobile number and email address.
• National ID card or passport details for identity verification.
• Payment method information for financial transactions (bKash, Nagad, Rocket, Upay, or bank account number).
• Messages sent via support chat or email.

1.2 Automatically Collected Information

When you browse our site, some information may be collected automatically:

• IP address and device type.
• Browser type and version.
• Date, time, and duration of site visits.
• Which pages you visited and which links you clicked.
• Information from cookies and similar tracking technologies (details in Section 6).

2. How We Use Your Information

xc77 uses collected information only for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To process gaming, betting, and financial transactions.
• Age and identity verification: Our platform is for users aged 21 and above — to confirm this.
• Fraud prevention: To detect and prevent suspicious activity.
• Customer support: To resolve your issues and provide assistance.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To enhance the user experience and develop new features.
• Communications: To send important security or account-related updates.

We never sell your information to third parties for marketing purposes without your consent.

3. Disclosure of Information and Third Parties

xc77 may share your information with third parties only in the following limited circumstances:

3.1 Service Provider Partners

To operate our platform, we work with certain trusted technology and payment service providers. These partners receive only the information necessary to perform their specific services and are required to follow privacy standards consistent with this Policy.

3.2 Legal Requirements

We may be legally required to disclose information in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we will always aim to disclose only the minimum information necessary.

3.3 Business Transfers

If a merger, acquisition, or asset sale requires the transfer of user data, we will notify you in advance while maintaining the protection standards set out in this Policy.

4. Data Protection and Security

xc77 treats the security of your information as a top priority. We apply industry-standard technical and administrative safeguards:

• SSL encryption: All data transferred between your browser and our servers is encrypted using SSL/TLS protocols.
• Database security: Sensitive information stored in our databases is kept in encrypted form.
• Access control: Only authorized staff can access data, and only what is needed for their specific responsibilities.
• Security monitoring: Regular monitoring is carried out to detect suspicious activity on the system.
• Password hashing: Your password is never stored in plain form — it is protected through a strong cryptographic hashing process.

However, no transmission or storage of information over the internet can be claimed to be 100% secure. Please use a strong password to keep your account safe and do not share it with anyone.

5. Data Retention Period

We retain your personal information only for as long as necessary. Specifically:

• All account information is retained for as long as your account remains active.
• Even after an account is closed or deactivated, certain information may be retained for a defined period to meet legal obligations.
• Financial transaction records are retained for as long as required under financial regulations.
• Customer support communication records are kept for a reasonable period to ensure service quality.

Once the defined retention period expires, we securely delete or permanently anonymize your information.

6. Cookies and Tracking Technologies

xc77 uses cookies and similar technologies on its website. Cookies are small text files stored on your device.

6.1 Cookies We Use

• Essential cookies: Required for the site to function properly and to maintain your login session.
• Functional cookies: Remember your preferences and settings, such as language preference.
• Analytics cookies: Help us review site usage to improve the quality of our service.
• Security cookies: Used to detect fraud and unauthorized access.

6.2 Cookie Control

You can block or delete most cookies by changing your browser settings. However, disabling essential cookies may prevent some important site features from working properly and may make it difficult to access your account.

7. Your Rights

You have certain important rights over your personal information:

• Right to access: You can request to know what information we collect about you and how it is used.
• Right to rectification: You can request that any inaccuracies in your stored information be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted — though information retained to meet legal obligations may be an exception.
• Right to object to processing: You can object to the processing of your information on specific grounds.
• Right to portability: You can request your information in a structured, commonly used format.
• Right to withdraw consent: Where your information is being processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible after verifying your identity.

8. Protection of Minors

xc77's services are for users aged 21 and above only. We do not knowingly collect personal information from any minor. Our registration process includes age verification. If we become aware that a minor's information has been collected inadvertently, we will delete it immediately and close the associated account. If you believe a minor is using our platform, please let us know directly.

9. International Data Transfers

Our platform's technical infrastructure may operate on servers located in various countries. As a result, your information may be transferred internationally. In such cases, we ensure that your information receives protection equivalent to the standards described in this Privacy Policy. We apply the necessary contractual and technical safeguards to protect your data.

10. Payment Information Security

xc77 supports Bangladesh's main payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. We follow industry-standard security protocols when processing payment-related information:

• Full card or mobile account numbers are never stored on our servers.
• All financial information is transmitted through encrypted channels.
• Only the minimum information necessary for payment verification is retained.
• Unusual transaction activity is monitored automatically.

11. Policy Changes

xc77 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or a notification on the platform. The "Last updated" date at the top of the Policy always indicates the most recent version. Continuing to use our services after a policy update means you are agreeing to the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are available in both Bengali and English, seven days a week, twenty-four hours a day:

• Live Chat: Use the live chat on our platform for 24/7 direct support.
• Email: [email protected]

We will respond to any privacy-related request as quickly as possible after verifying your identity.